Archive for May, 2015

It has been one of those days. I am making my calls, trying to improve your business life and Wham-mo! someone is really rude to me on the phone. It can really throw your whole game off.

Everyone has a bad day. I know having a sales person call you can be a hassle and a time waster. I know that often you have an incumbent vendor and moving your business can be a hassle. But you do not have to be rude to me to get me to go away.

Here is my list of 10 things to remember when you are rude to salespeople on the phone!

  1. We are a people with feelings. And sometimes they get hurt. Not often but sometimes.
  2. We talk for a living so if you are rude to us we will tell people
  3. We are consumers – I have a list of products/companies I will not buy from because the purchasing person was so rude to me.
  4. We are just trying to help you do your business better. No really we are not trying to sell you snake oil. We truly believe we have a better product or service than what you currently have.
  5. It isn’t easy picking up the phone and making a cold call. Please do not make it harder.
  6. It’s ok to say no you just don’t have to be rude about it.
  7. We are not psychic, yelling at us and insulting a person because they called you and interrupted you is not nice. Remember #2.
  8. I am doing my job when I call you. One of the ways I get my message out is calling, I leave messages too. If you don’t want me calling answer the phone and tell me no.
  9. Just because your title says purchasing or anything other than sales, you are in sales. Everyone who works at your company is in sales, EVERYONE. See #2.
  10. I will call you back just to piss you off . . . and because I have a great product you might have been having a bad day.

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