So I called Yahoo! To get some help, you can’t actually call their customer care, you have to email them so I called their billing department. Well as you can see I am getting lots of help that way. In fact when I did call them they hung up on me. I am sure that is just the type of customer care we all want to receive. NOT!!!!
The representative acknowledged that it is their problem, something they are doing wrong and yet you can’t talk to customer service. What the F##k!
My latest attempt to get this fixed.
I have sent this problem to you 4 times. A German company has hijacked my email. I need this fixed. I do not speak German, I do not read German. Please do not send this to some foreign desk. I have pasted a copy of your previous responses below. Please know I have posted your response to my blog and to Twitter because it is so absurd. Please fix this problem. I need this email address.
If you email me I can reply and you will be able to see the problem.
Hello,
Thank you for contacting Yahoo! Customer Care.
The Yahoo! service that you have contacted is hosted in the United States and targeted at a primarily English speaking U.S. audience.
In order to assist you further, please visit the following link:
http://everything.yahoo.com/us/?world
Upon accessing this page, please select the appropriate geographical area you are requesting assistance for.
After selecting the desired county, you will be redirected to their homepage.
You can then click the property you are experiencing difficulty with, such as Finance or Answers, and then select “Help” within the context of the page.
We apologize for any inconvenience this may have caused you.
Thank you again for contacting Yahoo! Customer Care.
Regards,
Yahoo! Customer Care Customer Care
Foreign Language Unknown
For assistance with all Yahoo! services, please visit:
http://help.yahoo.com/
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Sorry you’re having such a problem with Yahoo. Its customer support is notoriously poor. But there are a couple on numbers you can call to reach customer support directly:
Yahoo! Customer Service
866-562-7219
408-349-3300
8am – 5pm M-F (Pacific Time)
Source:
http://www.hardtofind800numbers.com
Also, you can send an email to:
Yahoo! Customer Care E-Mail address
cc-advoc@yahoo-inc.com
Hope this helps! If not, leave a comment and I’ll try to find an alternative.
Good luck!
Laura (at http://terriblywrite.wordpress.com)
Thank you! Thank you! Thank you!
I’ll be watching to see if you get any help from Yahoo. Fingers crossed.
thanks